So, without being to cliché when talking about our employees, I will do just that, talk about them. I am going to do this because our guys are objectively the best in the business and are deserving of praise.
The Heating and Air industry and the work involved is tough. Crawling under houses in musky crawlspaces, working in 120 degree attics in insulation, working on your knees, random cuts and scrapes, heavy lifting and working off ladders tends to expose your work ethic quickly.
One of the better defining qualities of our employees is they are all local guys. Either growing up in Chattanooga or North Georgia, they are our community’s people. There is something to be said about that too. Our small business effects the local economy via our employees. It is a wonderful feeling knowing that our local guys, who service our local area help contribute to our local economy. Shopping local is equal to shopping with Indoor Air Solutions. We are grateful.
If you have been in the South long, you quickly realize that our climate is not for the faint of heart. I’m talking about August 95 degree, 100% humidity weather. Now, this doesn’t suggest that people not from here can’t tolerate it or we Southerners have some special superpower. It does suggest, yes, our climate is well known for its heat and humidity, and if you’re from our Southern climate you can actually tolerate it a little better. This is relative because one of the first things to be sacrificed with someone working in austere weather is work quality. Our guys are tough and despite those uncomfortable situations, we will never sacrifice our quality. Are our guys superheroes? No. Are they close? Yes. However, the jury is still out on Melvin. We think he may be at least a Jedi or something. We are grateful.
Experience is gained over time. Experience is gained through training. Experience is also gained through making mistakes. We have all these. Our owner has been doing this for 30 years. Our lead installer has been doing this for 26 years. Our lead service tech has been doing this for 15. We have 2nd generation folks working in the industry. Our bookkeeper has owned businesses and has been doing accounting work for 20 years. We do employ Veterans. We do work for Government and Municipalities. We do residential and commercial. We do work in breweries, restaurants, $500,000 homes and $50,000 homes. We are grateful.
I personally have been doing this for a long time too. I remember my first time ever doing something associated with the Heating and Air Industry. I was a 6th grade student at Rossville Middle School and we were told to job shadow someone. Well, I was going to job shadow my dad. I went to work with him and for the entire day I wrapped boots (vents). I was 11. I grew up in the Industry. I was always the small guy so I was the guy who fit in the tight places. This business gave me my summer spending money. I bought my first truck. It also developed my work ethic. I am grateful.
One of our more recent hires is a High School Junior. The first thing that sticks out when thinking about this kid is his exceptional work ethic. It is awesome. His work quality and commitment are above reproach too. Now, while this guy could be laid up in bed sleeping till 1:00, he has decided to give us his time and learn a skill. We are grateful.
The unsung heroes in our company are our employee’s families. We are grateful for them. When we ask our guys to pull 12 hour days for our customers, or we have to work on Saturday, we do not take your sacrifice lightly. We are grateful.
Our guys are the salt of the Earth. They are all approachable and professional. They have experience and work ethic. They represent our community’s service industry. We are truly grateful for them.